"We need zero tolerance for ignoring evidence," she told legal. "Human behavior still requires investigation."
The rewritten policy used different language: credible allegations trigger review; substantiated discriminatory conduct triggers proportionate discipline; retaliation triggers independent review; serious physical misuse of authority may result in termination.
Boring.
Specific.
Usable.
Naomi preferred it.
The old victims received individualized case reviews.
Janet Williams was reimbursed for expenses related to the missed connection and received a substantial settlement for the mishandled complaint. She accepted only after her attorney reviewed the agreement and Skyward removed the confidentiality clause that would have barred her from discussing the experience.
"I already spent four years being quiet," she told the company. "I'm not getting paid to do it again."
Skyward agreed.
Marcus Thompson's family received an apology that named what happened directly: he had been publicly treated as a theft suspect without adequate basis, and the complaint process failed to examine potential racial bias.
The airline paid for counseling he had received after developing fear of flying.
His father initially refused a travel voucher.
"You keep trying to fix pain with miles," he said.
Maria Gonzalez, who handled the outreach, apologized and replaced the offer with reimbursement and the choice of future travel only if the family wanted it.
Months later, Marcus chose to fly again.
His father sent Naomi a photograph from the gate.
Marcus was smiling but gripping the handle of his carry-on.
The message read: Not fearless. Going anyway.
Naomi showed it to Elijah.
"That's brave," Elijah said.
"Yes."
Dr. James Carter declined compensation beyond a refund of the affected flight.
He asked Skyward to fund a scholarship for aviation students from underrepresented communities instead.
The company agreed but did not attach his name unless he wanted it.
He did not.
"The point isn't another plaque," he said.
Naomi liked him immediately.
Some cases produced no settlement because the evidence did not support the original allegation. Skyward sent those passengers letters explaining what had been reviewed and why the company could not substantiate misconduct.
Naomi required those letters to be written in plain language.
"No one should need a lawyer to understand why we disagreed with them."
That principle spread into other departments.
Baggage claims became clearer.
Disability accommodation denials included appeal instructions.
Schedule-change compensation rules were rewritten in ordinary English.
The reforms moved beyond the original issue in ways Naomi had not predicted.
That was the nature of examining systems seriously.
Once you noticed one place where power hid behind complexity, you started seeing others.
Rebecca's life after sentencing remained mostly outside Naomi's attention.
Reporters kept trying to turn it into a morality tale.
Some said Rebecca had lost everything. Others portrayed her as a martyr to corporate political pressure. Social media accounts posted photographs of her entering stores, leaving counseling appointments, and sitting in a car.
Naomi hated all of it.
Accountability did not require permanent public stalking.
When a reporter asked whether she felt sorry for Rebecca's family, Naomi answered carefully.
"Her family did not assault my son. They should not be punished for her actions."
That sentence surprised people who expected revenge.
Naomi had never wanted revenge.
She wanted limits.