With what? Richard hesitated. Clare answered quietly. We've already checked those claims.
Richard looked at Dana. This is exactly what I mean. They've decided nothing I say matters. Dana did not respond emotionally.
Then tell me the strongest fact you believe has not been considered. Richard seemed surprised by the question. He thought for a moment. She needed wheelchair assistance.
that has been considered. She was confused with her bag. Clare verified it was her bag. She kept checking her boarding pass and the boarding pass led her to the correct seat.
Richard's frustration grew. You weren't there. No, that's why I'm reviewing what can be verified. Richard looked toward Marcus.
He claims he was. Dana followed his gaze. Who is he? Marcus remained seated.
Clare answered. Another passenger. He was behind Mrs. Brooks during boarding and witnessed the initial exchange. Richard pointed toward him and everything he says gets accepted.
Dana looked at Clare. Did his statement determine the seat assignment? No. Did it determine whose bag was overhead?
No. Did it determine Mrs. Brooks's destination or documents? No. Dana looked back at Richard.
Then his statement isn't the foundation of the decision. Richard went quiet. Dana turned toward Evelyn. Mrs. Brooks, I want to ask one question.
When Mr. Hail first approached you, was he expressing concern about your ability to travel? No. What was he asking? For my seat, and after you refused, he offered me money.
Dana looked at Richard. He did not dispute it. Evelyn continued, "After I refused that, too, he told me I was making things difficult. Then he mentioned my age." Richard sighed.
I didn't insult her. I didn't say you insulted me. What exactly did he say? Dana asked.
Evelyn answered. He said that at my age, I should know when to make things easier for other people. Richard looked away. Dana asked him, "Did you say something substantially like that?" Richard hesitated.
I was frustrated. That isn't an answer. Yes. I mentioned her age.
Dana nodded. And then Evelyn answered. He said he'd find someone who could make me move. Richard immediately objected.
I meant the crew. I know you meant the crew, Evelyn said. Dana looked at Richard. Was your intention to ask the crew whether an exchange was possible, or did you believe the crew could force Mrs. Brooks to surrender a valid assigned seat?
Richard paused. I thought the crew could resolve it. They did, Clare said. Richard looked at her.
And I disagree with how you resolved it. Dana nodded. You're allowed to disagree. Richard stared at her.
But disagreement doesn't change the current seat assignment. For several seconds, nobody spoke. Then the woman across the aisle raised her hand again. Dana turned.
"Ma'am, I heard the money offers." Richard closed his eyes. The woman continued, "I didn't hear everything before them, so I don't want to pretend I did." But after the lady refused the second offer, his tone definitely changed.
Dana asked, "Did you hear anything about Mrs. Brooks being confused before the offers?" No. Richard looked at her.