Correct.
He placed everything carefully.
“I checked the ticket.”
“What happened?”
He hesitated.
“Your order was put on hold.”
“Why?”
Sam looked uncomfortable.
“I don't know.”
Margaret did.
Or suspected.
A manager could create culture without issuing written instructions.
Tone was enough.
Who matters.
Who does not.
Who deserves speed.
Who can wait.
Who deserves courtesy.
Who becomes a joke.
Margaret ate slowly.
The food was excellent.
The kitchen had never been the problem.
At nine thirty, the entire hotel changed.
The transformation began behind the front desk.
Derek appeared wearing a fresh suit.
He clapped his hands sharply.
“All right, everyone. Listen up.”
Employees gathered.
“The CEO is coming in today for an inspection.”
Margaret sat where she could hear.
“I want this place spotless. Everyone on their best behavior. No complaints. Nothing embarrassing.”
He pointed toward Chloe.
“Fix the front desk.”
Toward a housekeeper.
“Those flowers are crooked.”
Toward another employee.
“Someone clean the marble by the entrance.”
Then his eyes reached Margaret.
His expression darkened.